Return Policy & Centre
Hey there - need to return something? No trouble!
We accept returns of unused and undamaged items according to our returns policy.
Frequently asked questions about returning an item.
What items are returnable?
- Within 30 days from the date of purchase
- In unused condition
- In the original packaging with all the tags & packaging intact
What items are non-returnable?
- Gift cards
- Shipping costs
- Sale items
- Health, wellness & bath products
How do I return?
- Visit our Returns Center
- You'll need your order number and email address
- Follow the instructions, select the item/s you would like to return
- Once your request is approved, you will receive a confirmation email with shipping instructions
The item I received is damaged
If the purchased product is faulty, reach out to us within 3 days of the delivered date.
What are the refund options?
Refund to store credit
Can the item/s be exchanged?
We do not process returns as an exchange. You can use your store credit to purchase the exchange product/s.
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request. We recommend using a tracked service.
How soon will I get my store credit?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. The refund request will be processed within 3-5 working days after approval.
If you have any further questions, please Contact Us here