Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

You can request a return at our Returns Centre: https://littleandloved.returnscenter.com

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

You can always contact us for any return question at hello@littleandloved.co.nz

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalised items), and personal care goods (such as healthcare and bathroom products). 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We do not process returns as an exchange. You can use your store credit to purchase the exchange product/s.

Store Credit
We will notify you once we’ve received and inspected your return, and let you know if the store credit was approved or not. If approved, you’ll be emailed a store credit.